West Sikkim District Holidays from AU$266

This property is wildly misrepresented. The photos and listing on Expedia are misleading at best. The hotel was hard to access, the sheets and towels were visibly dirty, and there was no soap provided in the room. Worst of all, the pillows were covered in black mold—a serious health hazard that should warrant immediate closure. The Wi-Fi barely functioned, and the overall condition of the hotel suggests complete disregard for cleanliness or guest safety. This is not a 3-star experience by any stretch. Avoid this property at all costs.

You get what you pay for and this hotel could be a 3-star but because of no staff in charge of presentation of the property, it hovers between 1 & 2 star level. It looks like absentee owners, who do no oversight of the hotel, but just use it as an investment money-earner. Pros: * Wifi works very well. You will want it because Tata cable system has NO channels for foreigners to watch; it is a pay-per-vew system that needs an account to view. If you have a laptop, bring or buy an HDMI cable to use with the TV. * Bedding is generally clean * Staff are generally nice but don't look experienced with international guests & expectations; helpful for arranging car transport, etc. * Breakfast eggs offered are good for protein nutrition. Things to improve: * Mop all the public hallways every day or at least every 2-3 days. All that beautiful polished marble flooring looks very shabby when covered with dust/dirt. * Get some Dettol and wipe down grimy dust off of room furniture and windows; if there are marks on furniture fabric, clean them off before giving room to guests. * If the small floor mat next to the bed has burn marks on it, throw it out and go buy a new one. These are only Rs 300-500 in the market so there is no excuse except poor hotel self-esteem to show and insult guests such a poor state of affairs. Offer non-smoking rooms if guests are damaging items in smoking rooms. * The breakfast needs a bit more work. Overall, a little improvement would go far for improvements